tupaiBrand & Platform Overview

Our mission is to deliver a transparent, secure gaming experience backed by straightforward payment options. We support DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. Account verification, two-factor authentication, and encrypted data handling are standard on tupai — not optional add-ons.

This page explains who we are, what tupai offers, and how we operate. We also cover our commitment to user security, data privacy, and jurisdiction-restricted access.

What tupai offers

tupai is built around four core game categories. First, live football markets covering Liga 1, Piala Indonesia, Champions League, Premier League, and international tournaments. Second, live-dealer tables — blackjack, roulette, baccarat, Dragon Tiger, and multi-camera studios. Third, slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Fourth, esports markets for Mobile Legends, Free Fire, and PUBG Mobile.

All categories are accessible from a single account. Deposit once via your preferred payment method, and your balance works across every game type. Your transaction history, account settings, and withdrawal preferences sync across Android, iOS, and desktop.

We at tupai believe that gaming should be straightforward — no hidden fees, no delayed payouts, no opaque rules. Transparency is our foundation.

Our payment ecosystem

We have integrated Indonesia's most popular payment methods into tupai. E-wallets — DANA, e-wallet, mobile banking, local payment, online payment — settle subject to verificationly. e-wallet scanning works with any Indonesian bank app for quick top-ups. Virtual-account transfers via mobile banking, local payment, online payment, and e-wallet provide a traditional banking option for larger deposits.

Account security on tupai

We require account verification before your first withdrawal. This step protects you by confirming your identity and preventing unauthorized access. We ask for a national ID, proof of address, and a selfie — standard KYC (Know Your Customer) practice across all regulated gaming platforms.

After verification, we recommend enabling two-factor authentication (2FA). With 2FA enabled, you receive an SMS code every time you log in from a new device. This second layer of security makes account takeover extremely difficult. Your tupai account is yours alone.

We encrypt all data in transit and at rest. Your personal information — ID documents, payment details, transaction history — is stored securely and never shared with third parties unless required by law. We comply with Indonesian data-protection regulations and maintain strict access controls.

How tupai operates

tupai is a gaming platform operated by a dedicated team focused on user experience and compliance. We conduct draws and game outcomes transparently. Live football markets reflect game information. Live-dealer tables are broadcast from licensed studios. Slot games use certified random-number generators.

We do not manipulate odds, delay payouts, or hide terms. Our game rules are published clearly in your account. Your transaction history is visible to you at all times. If you have questions about a specific draw, market, or payout, our support team can explain the outcome in detail.

Live markets

Football odds update in real time. Draws are conducted transparently and results post immediately.

Live dealers

Multi-camera studios broadcast live. Games are conducted by professional dealers following standard casino rules.

Slot games

All slots use certified random-number generators. Payout percentages are published and audited.

Esports

Markets cover Mobile Legends, Free Fire, and PUBG Mobile. Odds reflect real tournament data.

Jurisdiction and service availability

Our services are available only where local law permits. We do not offer tupai in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

tupai is accessible to users in supported regions across Indonesia and select international jurisdictions. If you are unsure whether tupai is available in your location, contact our support team before opening an account. We can clarify your eligibility and answer any compliance questions.

Customer support

Our support team is available to answer questions about account setup, deposits, withdrawals, game rules, and account security. We respond in English and provide clear, direct guidance. You can reach us through the help section in your tupai account dashboard.

We aim to resolve most issues within a few hours. For urgent matters — account access problems, payment disputes, or security concerns — we prioritize your request. We also maintain a detailed FAQ covering common questions about deposits, withdrawals, verification, and game mechanics.

Why players trust tupai

Players choose tupai because we operate with transparency and consistency. Our odds are fair, our payouts are prompt, and our support is responsive. We do not impose arbitrary limits or hidden fees. Your balance is always yours — you can withdraw at any time, subject to standard verification windows.

We also invest in security. Account verification, two-factor authentication, and encrypted data handling protect you from fraud and unauthorized access. Your personal information is treated with care and never sold or shared.

tupai is built for players who value clarity, speed, and security. Whether you are in Jakarta, Semarang, Medan, or another supported region, our platform works the same way — straightforward, reliable, and fair.