tupai Account Verification – Casino with E-wallet & Bank Transfer

Verification is mandatory before your first withdrawal, but we encourage you to complete it early. Once verified, all payment methods work without restriction — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. You unlock access to live football markets (Liga 1, Piala Indonesia), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus), and esports (Mobile Legends, Free Fire, PUBG Mobile).

Why we verify accounts on tupai

Verification serves two purposes. First, it protects you. By confirming your identity, we ensure that withdrawals go to the correct person and that your account cannot be accessed by fraudsters. Second, it protects tupai. Gaming operators are required by Indonesian financial regulations to verify customer identity before processing large transactions. Verification is not optional — it is a regulatory requirement.

We at tupai also use verification to prevent money laundering and detect accounts used for illegal purposes. This process is standard across all licensed gaming platforms globally. When you verify your account, you are participating in a global effort to keep online gaming safe and compliant.

Verification is not a hurdle — it is your shield. On tupai, we keep your account secure by confirming your identity once, then trusting you to play freely.

Documents you need for tupai verification

We ask for three documents. First, a valid national ID — a KTP (Indonesian citizen ID), passport, or driver's license. The ID must show your full name, date of birth, and photo. Second, proof of address — a utility bill, bank statement, or lease agreement dated within the last three months. This document must show your name and current address. Third, a selfie holding your ID next to your face. This step confirms the photo on your ID matches your current appearance.

Step-by-step verification process

Verification on tupai takes four steps. First, log into your account and navigate to "Account Settings" or "Verification." Select "Start Verification" and the system walks you through each document upload. Second, upload your national ID. Our system accepts photos or scans — either works as long as the image is clear and legible. Third, upload your proof of address using the same image format. Fourth, take a selfie with your ID visible next to your face. Our camera interface guides you through the process.

After you submit, our verification team reviews your documents. This typically takes a few minutes to a few hours, depending on the volume we are processing. We notify you by email when verification is complete. If we have questions or need clarification, we email you directly — you can then resubmit documents or provide additional information.

Account access during verification

You do not need to wait for verification to complete before accessing tupai. You can log in, browse games, and familiarize yourself with our platform during the verification process. However, deposits and withdrawals are restricted until verification is approved. This is a safety measure that prevents unauthorized transactions.

Once verification is approved, your account unlocks fully. You can then deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or any of our bank-transfer methods, and withdraw to any of those same payment channels.

Before verification

Browse games, read rules, set account preferences. Deposits and withdrawals are locked.

During verification

No action needed from you — our team reviews documents. You can still log in and browse.

After approval

Full access unlocked. Deposit, withdraw, and play across all categories.

If rejected

We explain why and invite you to resubmit. You can submit up to three times.

What happens if verification is rejected

Verification rejection is rare, but it happens if documents are unclear, missing, or inconsistent. For example, if your ID photo does not match your selfie, or if your address document is expired, we reject the submission. We always explain the reason in our rejection email.

You can resubmit up to three times. Each time you resubmit, we review the new documents as if it were your first submission. Take time to get clear photos, ensure your documents are in date, and double-check your address. Most resubmissions pass on the second or third attempt.

If all three attempts fail, contact our support team. We can walk you through the requirements in detail and help you gather acceptable documents. Our support team is available in English and will guide you toward a successful verification.

Data security and privacy

Your verification documents are stored securely on tupai's servers using industry-standard encryption. We never share your personal information with third parties unless required by law. Your data is accessible only to our compliance team and authorized support staff — not to game dealers, payment processors, or other external parties.

We comply with Indonesian data-protection regulations. Your documents are retained for as long as your account is active, plus a standard retention period for compliance purposes. If you close your account, we delete your personal documents according to our data-retention policy.

You have the right to request a copy of your data or request deletion. Contact our support team at any time if you have questions about how we handle your information.

Verification across payment methods

Once you complete verification on tupai, all payment methods become available immediately. Your verification status is linked to your account, not to individual payment channels. This means you do not need to re-verify when switching from mobile banking to local payment, or from online payment to e-wallet Transfer.

Each payment method may have its own requirements or limits. For example, mobile banking scanning is instant, while local payment, online payment, e-wallet, and mobile banking virtual-account transfers settle in minutes. Withdrawals follow similar timelines. But your underlying account verification remains constant — it is your key to full access on tupai.

Two-factor authentication after verification

After verification, we recommend enabling two-factor authentication (2FA) on your tupai account. 2FA adds a second security layer: even if someone guesses your password, they cannot access your account without your phone. You enable 2FA in your account settings under "Security" or "Login Options."

When 2FA is enabled, you receive a code via SMS every time you log in from a new device. Enter the code in tupai to complete login. This process takes seconds and dramatically reduces account takeover risk. Many players across Jakarta, Surabaya, Bandung, and other cities use 2FA as standard practice.

Updating verified information

If your address, phone number, or other account details change, you can update them in your tupai account settings. You do not need to re-verify your entire account. Simply log in, navigate to "Account Settings," and update the changed field. Our system notes the change and maintains your verified status.

If you change your name legally (e.g., after marriage or a court order), contact our support team. We can help you update your account and verify that your new name matches your ID documents. This process typically takes a few hours and ensures your account remains compliant.

Verification is your foundation on tupai. Once verified, you own your account fully — secure, transparent, and ready for any game category we offer.

Troubleshooting verification issues

If your verification is taking longer than expected, check your email — we may have sent a notification asking for clarification. If you do not see an email, log into tupai and check your account notifications. If your submission was rejected, the notification explains why.

Common rejection reasons include blurry photos, expired documents, or inconsistencies between documents. For example, if your ID shows your name as "Ahmad Ramadhan" but your address document shows "A. Ramadhan," we flag the inconsistency. Resubmit with matching names on all documents.

If you are stuck, contact our support team. We respond in English and can walk you through the requirements step by step. We also accept questions about which documents are acceptable — for instance, if you are unsure whether a specific utility bill qualifies as proof of address, ask before resubmitting.

Verification and withdrawal flow

Verification is required before your first withdrawal, but we often verify accounts before players withdraw. Here is why: verification takes a few minutes, while some withdrawal requests trigger secondary checks. By verifying early, you avoid delays when you want to cash out.

When you request a withdrawal, our system checks your verification status. If you are verified, your withdrawal is processed according to your chosen payment method's standard timeline. If you are not verified, we ask you to complete verification before proceeding. This delay is preventable — verify early and withdraw freely.

Jurisdiction and service availability

Our services are available only where local law permits. We do not offer tupai in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

Account verification on tupai is required for all users in supported jurisdictions. If you have questions about whether tupai is accessible in your region, contact our support team before opening an account. We can clarify your eligibility and answer any compliance questions you may have.