tupaiTerms of Use

These terms govern your use of tupai and your account on our platform. By accessing tupai, you agree to comply with these terms. We at tupai operate under jurisdiction-restricted access — our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

Our terms cover account opening, deposits and withdrawals, game rules, bonus terms, dispute resolution, and liability limits. We also explain how we handle your data, how we settle disputes, and what happens if you violate our terms. Read these terms carefully before opening an account on tupai.

If you have questions about any term or condition, contact our support team. We can clarify our policies and answer specific questions about your account or transactions.

Account opening and eligibility on tupai

To open an account on tupai, you must be of legal age in your jurisdiction and a resident of a supported region. We do not offer tupai in jurisdictions where online wagering is prohibited. You are responsible for verifying your eligibility before opening an account.

When you open an account on tupai, you provide your name, email, phone number, and other identifying information. You agree that this information is accurate and complete. You also agree to keep your account credentials confidential and not share your password with anyone.

We reserve the right to suspend or close your account if we discover that you have provided false information, violated our terms, or engaged in fraudulent activity. If your account is closed, any remaining balance will be returned to your registered payment method within standard processing windows.

Deposits and withdrawals on tupai

tupai accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed immediately upon confirmation. Your balance updates in real time, and you can use your funds to enter games or markets right away.

Withdrawals on tupai are processed to the payment method you used for your most recent deposit. We process withdrawal requests within standard windows — typically the same day for e-wallets, one to two business days for bank transfers. We do not charge fees on tupai's side for withdrawals.

If your withdrawal is delayed or does not arrive, contact our support team. We can investigate the status and help resolve the issue. In rare cases, your bank or payment provider may hold the transfer — we recommend checking with them directly if a withdrawal does not appear within the expected timeframe.

Game rules and market settlement on tupai

Each game category on tupai has its own rules. Football markets settle based on official match results. Live-dealer tables follow standard casino rules. Slot games use certified random-number generators. Esports markets settle based on official tournament results.

We publish game rules clearly in your tupai account. Before you enter a market or game, review the rules to understand how settlement works. If you have questions about a specific rule, contact our support team.

Settlement on tupai is automatic. When a game or market concludes, our system calculates the outcome and updates your balance immediately. You can see the settlement details in your transaction history. If you believe a settlement is incorrect, contact us within 48 hours with details of the transaction.

Football markets

Settle based on official match results from Liga 1, Piala Indonesia, Champions League, and other tournaments.

Live-dealer tables

Settle based on the outcome of each hand or spin, conducted by professional dealers.

Slot games

Settle based on the spin result generated by our certified random-number generator.

Esports markets

Settle based on official tournament results for Mobile Legends, Free Fire, and PUBG Mobile.

Bonus terms on tupai

tupai may offer promotional bonuses from time to time. Any bonus offer is subject to specific terms and conditions. We publish bonus terms clearly when we announce a promotion. You are responsible for reading and understanding the terms before accepting a bonus.

Bonuses on tupai typically come with playthrough requirements — you must use the bonus funds in games or markets before you can withdraw. We specify the playthrough requirement in the bonus terms. If you do not meet the requirement within the specified timeframe, the bonus expires and is forfeited.

We reserve the right to modify or cancel bonus offers at any time. If you have an active bonus when we change the terms, we will notify you and give you a reasonable opportunity to complete the bonus under the original terms.

Account security and data protection on tupai

We at tupai take account security seriously. We require two-factor authentication (2FA) to be available on all accounts. With 2FA enabled, you receive an SMS code every time you log in from a new device. This second layer of security protects your account from unauthorized access.

Your personal information on tupai is encrypted in transit and at rest. We do not share your data with third parties except as required by law. We comply with Indonesian data-protection regulations and maintain strict access controls.

You are responsible for keeping your password confidential. If you suspect your account has been compromised, change your password immediately and contact our support team. We can help you secure your account and investigate any unauthorized activity.

Dispute resolution and liability on tupai

If you have a dispute with tupai, contact our support team first. We aim to resolve most disputes within a few days. If we cannot resolve your dispute through support, we offer a formal dispute-resolution process.

Under our dispute-resolution policy, you can submit a formal complaint in writing. We will investigate your complaint and provide a written response within 14 days. If you are not satisfied with our response, you may escalate your complaint to an independent arbitrator.

tupai's liability is limited to the amount of your account balance at the time of the dispute. We are not liable for indirect, incidental, or consequential damages. This limitation applies to all disputes, including disputes over game outcomes, settlement errors, or payment delays.

Prohibited conduct on tupai

We prohibit certain conduct on tupai. You may not use tupai to launder money, engage in fraud, or violate any law. You may not use automated tools, bots, or scripts to access tupai or manipulate games. You may not share your account with others or use multiple accounts to circumvent our terms.

If we detect prohibited conduct, we will suspend or close your account. Any remaining balance will be forfeited. We may also report your conduct to relevant authorities if required by law.

Jurisdiction and governing law

tupai is available only where local law permits. Our services are not available in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

These terms are governed by the laws of the jurisdiction where tupai is licensed to operate. Any dispute arising from these terms will be resolved under those laws. If you have questions about jurisdiction or governing law, contact our support team.

Changes to these terms

We may update these terms from time to time. When we make material changes, we will notify you by email or through your tupai account. Your continued use of tupai after the changes take effect constitutes your acceptance of the new terms.

If you do not agree with the updated terms, you may close your account. Any remaining balance will be returned to your registered payment method within standard processing windows. Contact our support team if you have questions about changes to our terms.